Integration Software

Problem Description

When trying to start the IM Logging Service a prompt box comes up as Picture 1 shows.

Picture 1 - Service does not start

Problem Solutions

Open the Event Viewer on the machine that has the IM Logging Service installed to see what type of error occurs during the initializing event.

Possible problems

• Error
  The settings was change after an update.
  
  Solution
  Run Integration Manager Configuration and save settings.
  
  
• Error
  Service cannot be started. System.Configuration.ConfigurationException: Could not connect and retrieve data from IMConfig database, check connectionString and permissions. ---> System.Data.SqlClient.SqlException: Cannot open database "IMConfig" requested by the login. The login failed.
  
  Solution
  - Verify that the server address and database name in the config match where your IMConfig database is stored.
  - Check permissions in SQL for the user used to run IM Logging Service.