Problem Description

When trying to start the IM Monitoring Service a prompt box comes up as Picture 1 shows.

Picture 1 - Service does not start

Problem Solutions

Open the Event Viewer on the machine that has the IM Monitoring Service installed to see what type of error occurs during the initializing event.

  • Error
    The alarm plugins folder does not exist or is not accessible for this service.

    - Update the SystemParameter AlarmPluginsFolder with the correct path to the plugin folder. (default: %Integration Manager installation folder%\IM Monitoring Service\plugins).
     - If the folder is missing add the folder.